Refund policy

Short version: if your eSIM won't install on a compatible phone, we fix it or refund it in full. No forms, no fuss.

When you're covered

• Your eSIM won't install on a phone that meets our compatibility requirements (iPhone XS or newer, Samsung Galaxy S20 or newer, Google Pixel 3 or newer — unlocked), and our support team can't get it working.
• We can't deliver your eSIM after payment for any reason at our end.
• You were charged more than once for the same order.

When we can't refund

• The eSIM has already connected to a US network and started its plan — at that point the data package has been activated with our carrier partner.
• The phone turned out to be locked to a network, or doesn't support eSIM, despite confirming otherwise at checkout. Talk to us anyway — if it hasn't been activated we'll usually help.
• Change of mind after activation, or unused data left at the end of a trip.

How to claim

Email hello@esimflorida.com or use the contact form with your order reference (FL-XXXX-XXXX). Refunds go back to the original payment method, normally within 5–10 working days.

Nothing in this policy affects your statutory rights.